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Merchant Ratings
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Positive (4 or 5) 0 0 1
Neutral (3) 0 0 0
Negative (1 or 2) 0 0 4
Total Reviews 0 0 5
Avg Rating Not Rated
 Not Rated
 2 Star Review
1.80
Address: 11000 N I H 35
Austin, TX 78753 - US
Website: http://www.golfsmith.com
Business Hours: M-F 8am - 12am (CST). Sat-Sun 8am - 6pm (CST)
Sales Phone: JAMEYMAKI
Service Phone: 5128214876
Sales Email: larry.weeks@channelintelligence.com
Cust Service Email: jamey.maki@gmail.com

Golfsmith

http://www.golfsmith.com

With PriceGrabber Since 10/06/2005


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Date Reviewed: 02/27/2010
in3948 from unknown
Member Since:
10/18/2005

View Member's:
Reviews 		This is the third time out of the last four orders that Golfsmith has provide very poor service. This latest one is very similar to another reviewer. I placed an order for previous years golf bag that was on clearance and even received an extra 20% off for presidents day sale. I waited two weeks and then found online that my order was stalled in the warehouse so I called Golfsmith CS. They told me to hold while they check their stores. When they returned, I was told it was out of stock. It took me to call them for this order to be canceled. Avoid ordering from Golfsmith online. Not worth the frustration. Overall Rating
1 Star Review
 
Date Reviewed: 11/13/2009
Aletheia59 from unknown
Member Since:
11/13/2009

View Member's:
Reviews 		After receiving a confirmation email, we waited over 2 weeks for a shipping notication. Finally I called and was told they were looking at various stores for the item. I emailed customer service and was told the item was unavailable. However, my account was charged on the same day I was informed there was no item! ?? Now I have funds in my account that are unavailable until they refund me. I would not recommend Golfsmith.com; they do not communicate with customers, are misleading, and charge for items not shipped. Overall Rating
1 Star Review
 
Date Reviewed: 05/09/2008
holtlk from MA
Member Since:
05/09/2008

View Member's:
Reviews 		I ordered a set of golf clubs and received a golf bag. The merchant's policy is to get your credit card number a 2nd time before shipping the correct item. I did return the unwanted bag but did not get a full refund (charged for the shipping on the wrong item). In discussions with customer service they indicated they get these calls "all the time" so I assume that they must make many mistakes. I do a lot of on-line shopping but would not recommend this site. Overall Rating
1 Star Review
 
Date Reviewed: 12/01/2005
shawnat007 from WA
Member Since:
10/09/2003

View Member's:
Reviews 		Usually, this is a good online retailer. However, my order for the new Nike Sasquatch was delayed until January (or later). I am very disappointed with the lack of product availabilty even though it stated that delivery would be late November. Also, it doesn't seem like Golfsmith cares about who is left wondering if they will get the Nike soon, or in 3 months! Well, I guess I will be cancelling my order and purchase golf equipment from retailers that provide better and more accurate service! Overall Rating
1 Star Review
 
Date Reviewed: 11/16/2005
PGAMember from IL
Member Since:
11/16/2005

View Member's:
Reviews 		I bought this product and not only is it the best training aid I've ever seen or used but the ordering thru GolfSmith was simple and the product arrived just as promised. Overall Rating
5 Star Review
 
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